When a bundle delivery fails, DataBundleGH resolves it quickly. This page explains what to do, how refunds work, and why split-settlements may delay recovery.
Network service interruptions for MTN, Telecel, or AirtelTigo.
Incorrect phone number or SIM compatibility issues.
Temporary API or payment gateway errors during checkout.
How refunds work
If an order fails permanently, we refund the amount back to your DataBundleGH wallet or the original payment source. Refund timing depends on the payment method and the network settlement process.
Paystack payments may take 24-72 hours for funds to return via the wallet or MoMo.
Mobile Money refunds follow the operator’s settlement rules and can vary by provider.
We always send an email or support message when a refund is completed.
What is split-settlement?
DataBundleGH uses split-settlements for payments routed through Paystack. This means the correct amounts and fees are distributed automatically between the service provider, payment processor, and your order settlement.
Split-settlement helps ensure the top-up provider receives payment immediately.
It also makes it easier to process refunds and agent commissions.
If a refund is needed, the refund path is recorded and handled by our system.